Welcome to Comfa Wear Shop’s FAQ page! We’re here to answer all your questions about our cozy clothing, shipping, payments, and more. If you don’t find what you’re looking for, our comfort-focused customer service team is always happy to help at [email protected].

About Our Products

What types of products do you offer?
We specialize in comfortable, everyday wear including Graphic Tees & Sweatshirts, Pajama Bottoms, Pajama Sets, Shorts, T-Shirts & Tank Tops, and Underwear. Our collections are designed for ultimate comfort whether you’re lounging at home or out on adventures.
Are your products true to size?
Yes! We carefully design our clothing for a true-to-size fit. If you’re between sizes or prefer a looser fit, we recommend sizing up. Each product page includes detailed size charts to help you find your perfect fit.
How should I care for my Comfa Wear items?
For best results, wash similar colors together in cold water and tumble dry on low. This will help maintain the softness and quality of your comfort wear for years to come.

Ordering & Account

How do I place an order?
Simply browse our collections, select your favorite items, choose your size, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders more easily and saves your information for faster future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your comfort wear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email when your order ships with tracking information.
Do you ship internationally?
Yes! We ship worldwide with just a few exceptions in Asia and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. For DHL/FedEx shipments, you can track in real-time. EMS tracking updates may be slightly less frequent but your package is on its way!
What if my package is delayed?
While we do everything to ensure timely delivery, occasional delays can happen with international shipping. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn and in original condition with tags attached. Please visit our Returns page for full details.
How do I initiate a return?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a return authorization number.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order.

Still Have Questions?

Our comfort-focused customer service team is always here to help! Email us at [email protected] and we’ll respond within 24-48 hours.

Now that all your questions are answered, why not browse our collections of graphic tees, pajama sets, and breathable shorts? Your perfect comfort outfit is just a few clicks away!