At Comfa Wear Shop, we want you to be completely satisfied with your cozy purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order for a full refund or exchange. Please note:

  • All returned items must be in new, unused condition with original tags attached
  • We cannot accept returns on underwear (for hygiene reasons) or any items marked as final sale
  • You are responsible for return shipping costs unless the return is due to our error

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and details about the item(s) you’d like to return or exchange
  2. We’ll email you a Return Authorization Number (RAN) and instructions
  3. Package your return securely with the RAN clearly visible on the outside of the package
  4. Ship your return to:
    Comfa Wear Shop Returns
    75 Wilfred Road
    Manchester, US 06040
  5. Once we receive and inspect your return, we’ll process your refund or exchange

Return Shipping

For your convenience, we offer two return shipping options:

  • Standard Return: Ship with your preferred carrier (recommended for faster processing)
  • Prepaid Label: We can email you a prepaid return label for a $8.95 fee (deducted from your refund)

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Information

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund to the original payment method. Please allow:

  • Credit card payments: 5-10 business days for your bank to process the refund
  • PayPal payments: 3-5 business days for the refund to appear in your account

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. To request an exchange:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item(s)
  3. If the exchange item costs more, we’ll contact you for payment of the difference
  4. If it costs less, we’ll refund the difference

Note: Exchanges may take 2-3 weeks to process due to shipping times.

Return Request Template

To make your return request as smooth as possible, please include this information when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Comfa Wear Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit, Quality, Wrong Item, etc.] – Preferred resolution: [Refund/Exchange to (specify size/color if exchanging)] Please let me know next steps and if you need any additional information. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • All underwear items
  • Any items marked as “Final Sale” on the product page

If you have any questions about our returns policy, don’t hesitate to contact our customer care team at [email protected]. We’re here to help you stay comfortable in your Comfa Wear!